Client services

Support, Safety, and Advocacy for Survivors of Domestic Violence

At Option House, we understand that reaching out for help can feel overwhelming. Whether you are currently experiencing abuse, healing from past harm, supporting a loved one, or trying to understand your options, you do not have to navigate this alone.

Our Client Services team provides confidential, trauma-informed support to individuals and families impacted by domestic violence. We meet survivors where they are, honor their choices, and work alongside them to create a path toward safety, healing, and stability.

If you are in immediate danger, call 911.
For confidential support, call our 24-Hour Crisis Hotline: 909-381-3471.

How We Can Support You

Option House offers client-centered services designed to help survivors regain safety, confidence, and control over their lives. Services may include:

Crisis Support and Safety Planning

Our advocates can help you talk through what is happening, identify immediate safety concerns, and create a personalized safety plan for you and your family.

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Case Management and Advocacy

We provide one-on-one support to help clients identify needs, set goals, and connect with resources that support long-term safety and stability.

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Domestic Violence Education

Understanding abuse is an important part of healing. We provide education on the dynamics of domestic violence, power and control, red flags, healthy relationships, boundaries, and safety.

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Support Groups

Our support groups offer a safe and confidential space for survivors to connect, learn, heal, and build community with others who understand.

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Legal Support Referrals and Assistance

For survivors seeking protection, our team can provide information, support, and referrals related to Domestic Violence Restraining Orders and other legal resources.

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Housing and Community Resource Referrals

When available, we help connect clients to shelter, housing support, food, clothing, counseling, public benefits, and other community-based services.

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You Deserve Support That Honors Your Story

Domestic violence can impact every part of a person’s life: emotional safety, physical safety, housing, finances, parenting, relationships, work, school, and overall well-being.

At Option House, we believe survivors are the experts of their own lives. Our role is not to tell you what to do, but to provide support, information, advocacy, and options so you can make the choices that are safest for you.

You do not have to have everything figured out before you call. You do not have to be ready to leave. You do not have to explain everything perfectly. We are here to listen, support, and help you explore your next step.

You Deserve Support That Honors Your Story

Healing does not have to happen in isolation. Option House offers domestic violence education and support groups for survivors who are seeking encouragement, information, and a supportive community.

Groups may include discussions and activities focused on:

Understanding the cycle of abuse

Recognizing red flags and patterns of control

Building emotional safety

Strengthening boundaries

Rebuilding self-worth and confidence

Creating healthy relationships

Practicing self-care and healing tools

For the most current group schedule, please contact our office at 909-383-1602 or call our hotline at 909-381-3471.

Options to Change

Domestic violence prevention also includes creating opportunities for accountability, education, and behavior change.

Options to Change is a 20-week group for individuals who are ready to reflect, grow, and learn healthier ways to manage emotions, communicate, and build respectful relationships.

This group provides a structured space for participants to explore patterns of harm, accountability, emotional regulation, and healthier relationship choices.

Current Schedule:
Wednesdays
6:00 PM – 7:30 PM
Option House
813 North D Street
San Bernardino, CA 92405

To learn more, please contact Option House at 909-383-1602.

For Family, Friends, and Community Members

If someone you care about is experiencing domestic violence, your support can make a difference. You may not be able to make decisions for them, but you can listen without judgment, believe them, respect their choices, and help them connect to support when they are ready.

You can call our hotline to learn more about how to safely support a loved one.

24-Hour Crisis Hotline: 909-381-3471

For Community Partners and Referrals

Option House welcomes referrals from schools, healthcare providers, social service agencies, law enforcement, faith-based organizations, and community partners.

If you are working with someone impacted by domestic violence, our team can help connect them to confidential support, safety planning, advocacy, legal resources, shelter screening, support groups, and community referrals.

To make a referral or learn more about our services, contact our office at 909-383-1602.

Spanish Section / Sección en Español

Apoyo, seguridad y orientación para sobrevivientes de violencia doméstica

En Option House, entendemos que pedir ayuda puede ser difícil. Si usted está viviendo una situación de abuso, sanando de una experiencia pasada, apoyando a un ser querido, o buscando información sobre sus opciones, no tiene que hacerlo solo/a.

Nuestro equipo ofrece apoyo confidencial e informado sobre el trauma para personas y familias afectadas por la violencia doméstica. Estamos aquí para escuchar, apoyar y ayudarle a explorar opciones para su seguridad, sanación y estabilidad.

Si está en peligro inmediato, llame al 911.
Para apoyo confidencial, llame a nuestra línea de crisis las 24 horas: 909-381-3471.

Servicios pueden incluir apoyo de crisis, planificación de seguridad, educación sobre violencia doméstica, grupos de apoyo, defensa, referencias legales, recursos comunitarios y apoyo para conectarse con servicios disponibles.

Para más información, llame a nuestra oficina al 909-383-1602 o a nuestra línea de crisis al 909-381-3471.